Process Insight Hub For Human-AI Automation
The World's Industry Best Practice Knowledge, Seamlessly Infused Into Every Workflow
Trusted By Companies Of All Sizes - From Retail, MSSPs, NGOs To National Intelligence
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Why Leading Organizations Choose Penfield
In today’s competitive landscape, enhancing productivity and quality of work is paramount for technical teams like Cybersecurity, IT, and IAM. These fields demand strict adherence to industry best practices—a foundational source of trust, customer satisfaction, and financial growth.
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90%+
Users report Improved Client Satisfaction.
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85%+
Tasks have Quality Assurance checks aligning with Industry Best Practice.
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~30%
Improvement in Productivity.
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Operational Excellence For Technical Operations
Penfield mines standardized Playbooks from Analyst Interactions to drive Cross-Training, Identify Automation Opportunities, Performance Bottlenecks, and Automate Quality Checks, ensuring adherence to Industry Best Practice.
Key Pain Points
Penfield addresses critical challenges faced by Technical Operations Teams.
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Adhering to Best Practices
Failure to maintain best practices can compromise trust, customer satisfaction, and profits.
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Standardizing Procedures
Lack of documentation makes standardizing procedures a bottleneck for operational efficiency.
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Knowledge Retention
Skilled staff turnover erodes specialized knowledge, hurting productivity and quality.
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Cross-Trianing Analysts
Rapid tech changes and talent shortages make ongoing analyst training essential for competitiveness.
Deep Process Insights With Generative AI
Pathfinder Browser Extension creates process maps and procedure docs from interaction data, with whitelisted URLs for rapid onboarding. Deploy Penfield in Hours!
Process Standardization
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Turn analyst actions into Gold Standard processes, promoting consistency and minimizing errors. Consult our Process Uniformity Score, then choose to automate or train analysts.
Automated Quality Checks
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Penfield delivers automated quality assurance across tools. Penfield analyzes analyst workflows and ensures alignment with Industry Best Practice.
Root Cause Analysis
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Identify cause of SLA breach, derive insights across multiple data sources like Shift, Procedure, Workload and Metrics with Text in seconds.
Analyst Cross-Training
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Turn analyst interactions into rich documentation. Managers pick a baseline, initiating personalized analyst training.
Our AI Infuses The World's Industry Best Practice Knowledge Into Your Processes
We constantly mine the Internet for up to date Best Practice Knowledge, and infuse it into your workflows. Documents are ranked per credibility, ensuring quality.
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Industry Standards
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Blogs & Articles
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Research Papers
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Tool Documentation
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Tutorial Videos
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Threat Intelligence
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Thought Leadership
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References Provided
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Align Your People And Process With Key Metrics
Penfield harmonizes Mined Processes with Calculated Team Skills, aligning them with your business KPIs. Penfield enables Leaders to concentrate on core priorities, driving productivity and excellence.
SLAs
Identify root cause for SLA breach, and make adjustments.
Risk
Get timely notifications on Risk pertaining to Team Skills and Process gaps.
Process Maturity
Calculate Process Maturity and observe trends.
Skill Gaps
Penfield quantifies skills across teams. Get visibility into team growth and prioritize training.
Streamlined Analysis With AI Queue Manager
Automate repetitive tasks, summarize findings, and transition to analysts for in-depth work.
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Expert Knowledge
Automate tasks with AI-powered expert knowledge.
Your Procedures
Tune expert knowledge with your Procedures, Tools and Policies from Analyst interactions.
Summarize
Summarize findings and task definition for quick handover.
Queue Management
Optimize queue management to prevent SLA breaches and ensure balanced skill and workload distribution.
Privacy, Flexibility and Rapid Onboarding
Your Data Remains Yours
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Built on Kubernetes, deploy Penfield in your Azure, AWS, GCP cloud or on Bare Metal.
Rapid Tool Onboarding
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Simply whitelist tools on Penfield Pathfinder Browser Extension for smooth integration.
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Expert-Tuned AI Models
Penfield benchmarks workflows against industry standards, ensuring alignment with best practices. Advanced reasoning is enabled by converting workflows into knowledge graphs that identify entities, extract relationships, and mine decisions. Supported models include Azure OpenAI or Penfield's Private Task-Specific models.
Domain & Tool Expertise
Proficient in Cybersecurity & IAM. More to follow.
Contextual Reasoning
Powered by Penfield Knowledge Graph.
Human-Centred Automation With ProcessPrompt
ProcessPrompt, always current with your mined procedures, tools, and operations, enhances your workflows and automates repetitive tasks.
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Our Roots
Penfield.AI has emerged from some of the most respected programs powering the startup innovation ecosystem.
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Setup a Sandbox in Your Environment
Penfield is built on Kubernetes & can be swiftly deployed in your own AWS, Azure or GCP instance. Our Helm charts provision the required infrastructure and your tool API keys complete the integration.