Process Standardization, Auditing & Continuous Improvement
From Interactions To Process Knowledge Across Teams & Tools
Trusted By Companies Of All Sizes - From Retail, MSSPs, NGOs To National Intelligence












Operational Excellence In Today's Complex Environment
Penfield mines standardized Playbooks by capturing data across teams and tools to identify Performance Bottlenecks, Automation Opportunities and Risk from process gaps. Transform Auditing with regular notifications of risky process deviances.
Deep Process Insights
Pathfinder Browser Extension creates process maps and procedure docs from interaction data, with whitelisted URLs for rapid onboarding. Deploy Penfield in Hours!
Automatic Process Standardization

Turn analyst actions into Gold Standard processes, promoting consistency and minimizing errors. Consult our Process Uniformity Score, then choose to automate or train analysts.
Generated Task Documentation

Turn analyst interactions into rich documentation. Managers pick a baseline, initiating personalized analyst training.
Performance Bottleneck Analysis

Weekly procedure assessments empower managers to identify inefficiencies and refine workflows, boosting team output.
Streamlined Auditing

Penfield Pathfinder Browser Extension delivers automated audit trails across tools. Penfield analyzes analyst workflows, ensuring quick, clear audits and pinpointing compliance gaps

Align Your People And Process With Key Metrics
Penfield harmonizes Mined Processes with Calculated Team Skills, aligning them with your business KPIs. Penfield enables Leaders to concentrate on core priorities, driving productivity and excellence.
SLAs
Identify root cause for SLA breach, and make adjustments.
Risk
Get timely notifications on Risk pertaining to Team Skills and Process gaps.
Process Maturity
Calculate Process Maturity and observe trends.
Skill Gaps
Penfield quantifies skills across teams. Get visibility into team growth and prioritize training.
Optimize Workflows With AI Queue Manager
AI Queue Manager strategically assigns tasks to achieve your business goals, like Skill Development, Reduce SLA Breach, Even Workload distribution and more.

Privacy, Flexibility and Rapid Onboarding
Your Data Remains Yours

Built on Kubernetes, deploy Penfield in your Azure, AWS, GCP cloud or on Bare Metal.
Use Your Favourite AI Models

Select your preferred AI model or utilize our provisioned Llama 2 model, deployed in your environment.
Rapid Tool Onbaording

Simply whitelist tools on Penfield Pathfinder Browser Extension for smooth integration.
Human-Centred Automation With ProcessPrompt
ProcessPrompt, always current with your mined procedures, tools, and operations, enhances your workflows and automates repetitive tasks.

Our Roots
Penfield.AI has emerged from some of the most respected programs powering the startup innovation ecosystem.





Setup a Sandbox in Your Environment
Penfield is built on Kubernetes & can be swiftly deployed in your own AWS, Azure or GCP instance. Our Helm charts provision the required infrastructure and your tool API keys complete the integration.